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Get In Touch

There are several ways to get in touch with us and access all our information. You can use our form to ask a question, email, call, or use our interactive tool to get some quick savings and tips. We’re here for everyone living in London and our advice is free and impartial. 

Get in touch

Whether you are a tenant, a homeowner, an existing or aspiring partner, we can help.

If you’d rather speak to us, you can call us on: 0808 196 8260

Our free phone lines are open to all, Monday to Friday from 9am to 5pm (excluding bank holidays).

 

Support Categories

  • Use less energy

    One of the most effective ways to reduce your energy bill is to use less energy. Follow our quick and simple ways to reduce how much energy you use at home and start saving on your bills today.

  • Understand your energy bill

    It’s more important than ever to check that your energy bills are accurate, not only to stay informed and in control of how much energy you’re using, but also to ensure you’re not paying too much.

  • Tariffs switching and smart meters

    Our advice can help you understand energy tariffs, when to switch suppliers, what to do if your energy provider goes bust, as well as the many benefits of smart meters.

  • Stay in control of your heating

    Using the right heating controls can help keep your home at a comfortable temperature. We have advice on how to use your controls efficiently, helping you save money on your heating bills.

  • Solar energy

    Solar panels are becoming increasingly popular across London, allowing you to generate your own renewable electricity and heat from the sun. Find out whether solar panels could work for you.

  • Replacing your heating

    With over half of your energy bills spent on heating and hot water, it’s important to have an efficient heating system you can control easily. Explore the options for replacing your heating system here.

  • Draught-proofing

    Draught-proofing your home is one of the easiest and most effective ways to save energy, whether you live in a top floor flat or a terraced house.

  • Keeping the heat in

    Installing insulation is one of the best ways to keep the heat in your home and the cold out – helping you to save money on your energy bills and make your home cosier over the winter months.

  • Use less water

    Did you know that your water use contributes to your energy bills? Find out how to save water at home, helping to lower your water bill if you’re on a meter and cut your energy use.

  • Energy Advice Videos

     

    Watch our helpful videos to learn more about staying in control of your energy bills, saving money and understanding your storage heaters.

  • Understand your energy bill

    It’s more important than ever to check that your energy bills are accurate, not only to stay informed and in control of how much energy you’re using, but also to ensure you’re not paying too much.

  • Tariffs switching and smart meters

    Our advice can help you understand energy tariffs, when to switch suppliers, what to do if your energy provider goes bust, as well as the many benefits of smart meters.

  • Finding an installer

    Are you looking to upgrade your insulation, install solar panels or swap out your old heating system? Here’s everything you need to know about finding the right installer for the job.

  • Tackling condensation and damp

    There are many ways unwanted moisture can get into your home and cause damp. Find out how to manage condensation and damp to prevent mould, including what to do if you rent your home.

  • Stay in control of your heating

    Using the right heating controls can help keep your home at a comfortable temperature. We have advice on how to use your controls efficiently, helping you save money on your heating bills.

  • Solar energy

    Solar panels are becoming increasingly popular across London, allowing you to generate your own renewable electricity and heat from the sun. Find out whether solar panels could work for you.

  • Replacing your heating

    With over half of your energy bills spent on heating and hot water, it’s important to have an efficient heating system you can control easily. Explore the options for replacing your heating system here.

  • Finding an installer

    Are you looking to upgrade your insulation, install solar panels or swap out your old heating system? Here’s everything you need to know about finding the right installer for the job.

  • Draught-proofing

    Draught-proofing your home is one of the easiest and most effective ways to save energy, whether you live in a top floor flat or a terraced house.

  • Keeping the heat in

    Installing insulation is one of the best ways to keep the heat in your home and the cold out – helping you to save money on your energy bills and make your home cosier over the winter months.

  • Energy Advice Videos

     

    Watch our helpful videos to learn more about staying in control of your energy bills, saving money and understanding your storage heaters.

  • Stay in control of your heating

    Using the right heating controls can help keep your home at a comfortable temperature. We have advice on how to use your controls efficiently, helping you save money on your heating bills.

  • Replacing your heating

    With over half of your energy bills spent on heating and hot water, it’s important to have an efficient heating system you can control easily. Explore the options for replacing your heating system here.

  • Draught-proofing

    Draught-proofing your home is one of the easiest and most effective ways to save energy, whether you live in a top floor flat or a terraced house.

  • Keeping the heat in

    Installing insulation is one of the best ways to keep the heat in your home and the cold out – helping you to save money on your energy bills and make your home cosier over the winter months.

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