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Financial Support

Whether you’re looking for help to pay your energy bills or make energy efficiency home improvements, there’s a wide range of financial support available to households in London.

Find out more about these schemes, including eligibility, below.

  • Unfortunately, the Warmer Homes Programme is no longer accepting new applications.

    If you have applied and require an update, please contact the scheme using the contact details below.

    Free Phone: +44 (0)800 029 3576

    For more information please visit the Mayor of London’s website.

  • The Warm Home Discount is a one off wintertime payment of £150 towards your energy bills. The money is not paid to you – it’s applied as a discount on your energy bill between October and March.

    You may be eligible for the Warm Home Discount if:

    • You receive the Guarantee Credit element of Pension Credit or
    • You are on a low income and meet your energy supplier’s criteria for the scheme.

    Your electricity supplier must be part of the scheme, but as this list shows, most suppliers are. There are different ways to apply to the scheme, depending on how you qualify for the discount.

    For more information on the scheme, including how to apply, visit the UK Government’s website.

  • If you receive certain benefits you could get £25 extra a week during the winter when the temperature is zero or below for more than seven days.

    Check if you’re eligible

  • If you have a prepayment meter, you’ll automatically get the discount as either a redeemable voucher via text, email or post or when you top up at your usual top-up point as an automatic credit.

    You will need to take your prepayment meter voucher to your usual top-up point. To find the one nearest you, use our local directory.

    Take up of the vouchers in London has been low. If you haven’t received one, please contact your energy supplier to make sure they have the right contact details for you.  They can re-send you a voucher if needed.

    Find out more information.

    Energy Bills Support Scheme Alternative Funding

    The UK Government announced that a further 900,000 homes would be getting support under the Energy Bills Support Scheme Alternative Funding. The Alternative Funding is for people who don’t have a domestic electricity supply and didn’t get the automatic £400 payment or don’t have direct contact with a supplier to get an automatic payment.

    For more information on the alternative funding visit the guide here.

  • In the winter months pensioners can get between £250 and £600 to help pay heating bills.

    This coming winter, this will include an extra one-off Pensioner Cost of Living Payment of between £150 and £300. This will be paid as an automatic top-up to the Winter Fuel Payment.

    Check if you’re eligible for the Winter Fuel Payment

  • Cost of Living Payment

    Households on means tested benefits, including Universal Credit, Pension Credit and Tax Credits, will have received a payment of £301 during April to May. There are two further payments of £301 and £299 to be paid in Autumn 23 and Spring 24.

    Disability Cost of Living Payment

    Individuals on disability benefits will receive a one-off £150 payment in June or July to help with extra costs, such as for specialist equipment or transport.

  • The Boiler Upgrade Scheme is a UK Government initiative to encourage more people to install heat pumps and biomass boilers.

    The scheme provides up to £6,000 to help cover the cost of installing one of three low carbon heating systems:

    • Air source heat pump (£5,000 grant)
    • Ground source heat pump (£6,000 grant)
    • Biomass boiler (£5,000 grant).


    The funding only covers biomass boilers in rural locations, in properties that are not connected to the gas grid, and with an emissions certificate showing that polluting emissions are kept to a minimum. Biomass boilers in self-build properties are not eligible under the scheme.

    The scheme is open to homeowners, as well as owners of small business properties, in England and Wales. To be eligible for the scheme, you must:

    • Own your property
    • Have a property with an installation capacity up to 45kWh (this covers most homes)
    • Have a valid EPC that does not include any outstanding recommendations for loft or cavity wall insulation (unless you are exempt).


    For more information on the Boiler Upgrade Scheme, including FAQs and how to apply, visit Energy Saving Trust’s website.

  • The Smart Export Guarantee provides income to homes for the electricity they export to the grid. It ensures you’re paid for the renewable electricity you generate at home but can’t use.

    You may be eligible for the scheme if you have one of the following renewable energy systems at home:

    • Solar PV panels
    • Wind turbine
    • Hydroelectricity
    • Anaerobic digestion
    • Micro combined heat and power.


    All energy suppliers with at least 150,000 customers must provide at least one Smart Export Guarantee tariff, however there are no set or minimum tariffs for the scheme (although it must always be greater than zero).

    The system and your installer must be certified under the Microgeneration Certification Scheme (MCS) or equivalent. Your energy supplier may ask for your MCS certificate to prove that your installation meets this standard. You also need a registered smart meter that records how much electricity you export to the grid.

    For more information on the Smart Export Guarantee, visit Energy Saving Trust’s website.

  • Find information about benefits, grants and discounts you can get if you’re in financial difficulty, from the Mayor of London, the government, your local council, charities and advice centres through the mayor’s cost-of-living hub.

  • Your local council may have funding to support you with the cost of energy, food or everyday items. Each council decides how to use the funding, and so each one is different.

    To find out more, contact your local council, or speak to our advisors on 0808 196 8260.

For additional support, call our advice team on 0808 196 8260.

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