About us
Energy Advice London is a free and impartial advice service for anyone living in London, funded by the Mayor of London and delivered by Energy Saving Trust.
We aim to support Londoners through the cost-of-living crisis and beyond by providing free, impartial advice to help households save energy and water, access financial support, and manage energy and heating bills.
Key facts
- Open to anyone in London worried about their energy and heating bills
- Offers key advice on energy efficiency tailored to people living in London
- Provides access to financial support via a network of partners
- Easy to access service, with advice available online or over the phone
Who we are
Our team have been specially trained by Energy Saving Trust, an organisation with almost 30 years’ experience in delivering advice to consumers on energy efficiency and carbon saving. We’re working with a wide network of partners to deliver local knowledge and support to Londoners.
What we do
Energy Advice London provides advice and support to households in London worried about their energy bills. The service offers information on:
- Saving energy and water
- Keeping warm at home
- Efficiency improvements
- Renewable energy systems
- Local and financial support
Our advice team works closely with partner organisations across London to ensure that those in need of extra support can access energy advice at home.
How we work
Our website offers impartial advice and support on home energy efficiency for households in London, from reducing energy bills and staying warm in winter to accessing financial support and more.
Our phone line is there for anyone who wants to speak to an advisor directly about ways to reduce energy use in the home, access financial help or improve energy efficiency (for example by installing new heating or better insulation).
Our work with partners helps support households who are less likely to contact the service directly via one of our communications channels, including our website and telephone advice service.
If we can’t help, we will always try to signpost customers to a service that can – that’s why our local knowledge is so valuable.
Who we help
Energy Advice London is open to all people living in the Greater London area, regardless of background, home ownership status or personal circumstances.
Anyone who wants advice and support on reducing energy bills or improving home energy efficiency can access the service online or via email and telephone.